Warranty Programs and Practices Case Study
How important is warranty coverage when specifying new vehicles and equipment for fleet operations? Can the coverage available make or break a deal with a supplier? What trends in warranty coverage and policy items among suppliers do fleets need to consider? For fleet managers, these are the first and some of the most important questions asked when vehicle and equipment needs are being addressed. The value they place on warranty coverage, including extended protection plans offered on many major components, is often deemed as important as the value placed on price, resale value, maintenance requirements and support.